How can I cancel my order?
This process varies according to your order type and which stage the order is in.
To cancel your order, contact us as soon as possible via phone, live chat, or email, and we’ll do everything we can to accommodate your request. However, since we send orders to our warehouses frequently throughout the day to provide customers fast fulfillment and shipping, we’re unable to cancel orders that have already been processed.
- Customer Service Contact including e-mail address or telephone number
(876) 978-5760
[email protected]
- Address of the Merchant’s Permanent Establishment in the jurisdiction of the acquiring bank
107 Old Hope Road, Kingston
(876) 978-5760
[email protected]
- Transaction Currency
USD and Jamaican Dollars (Need the ability of the customer to switch payment currency) please add plugin in ecommerce. Put the Transaction currencies in the Footer.
- Delivery Policy
When will my order arrive?
Estimated delivery time for each order is 24 hrs to 72 hrs.
Can I change or cancel my order?
If you would like to change or cancel your order, please call us at (868) 665-2235 as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently; therefore, it is not possible to change or cancel an order once it has been processed.
What if my merchandise arrives damaged?
If you order arrives with damage, please call (876) 978-5760) so we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.
Are there any delivery restrictions?
iProtect reserves the right to decline delivery to certain areas.
- Consumer Data privacy policy
- Security capabilities and policy for transmission of payment card details
